Our Management CPD day was a great success, with delegates’ feedback being incredibly positive overall!
We really enjoyed the energy and enthusiasm that Clive Oliver (Peninsula) put into the opening session, management of employment changes, which on a cold morning warmed us all up nicely for the rest of the day.
Stephen Stowe (Merial) introduced us to managing consumer expectations in an ever changing marketplace, which gave insight into how we can improve best practice and increase client engagement.
After a break for lunch and networking, Brian Faulkner took to the stage to begin his talks on increasing turnover in practices. As we have come to expect, Brian was engaging and fun throughout with some fantastic advice and ideas – some we had never considered before either!
Completing the day with advice on how best to make use of this newly acquired turnover, Brian kept our interest throughout and made us all smile on several occasions.
We would like to take the opportunity to thank all of our speakers from the day, the event staff and of course all delegates for what turned out to be an even better than expected day of CPD.
We’re now looking forward to the next event – details to follow soon!